Job Board

Visit KC Sales Manager

Job Category:                      Convention Sales

Reports to:                          Senior Vice-President of Convention Sales & Services

Job Classification:             Exempt        

SUMMARY:

Sales manager is responsible for generating leads up to 200 rooms on peak to Kansas City and the metropolitan area.  This position’s primary focus is short-term lead generation and business conversion.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Meet or exceed predetermined individual, yearly goals in the areas of definite hotel bookings and associated room nights, conversion of tentative to definite bookings, weekly prospecting calls and site visits.
• Responsible for fielding inquiries of meetings under 200 peak rooms.
• Identify, research and prospect target accounts to uncover additional business opportunities for the city.
• Produce sales leads for Visit KC hotel partners.
• Coordinates and conducts individual site visits of city meeting and convention facilities (hotels and attractions) for prospective clients
• Converts leads into confirmed business; prepares proposals.
• Assist the direct sales effort by attending sales missions, meetings, trade shows and other industry-related functions.
• Maintains awareness of industry trends and competing cities (i.e. through web research, trade journals, industry participation and travel).
• Maintain good product knowledge of the destination including the general area, convention center, hotels and services.
• Manage client relationships to ensure adequate account servicing.
• Execute all other duties as assigned by the Senior Vice-President of Convention Sales & Services.
• Maintains good communication with clients and Visit KC members.
• Speed to market, organizational skills and follow-up areessential to success in this position.
• Superior organizational skills and attention to detail.
• Work evenings, weekends, travel based on client and office demands and possesses a valid driver’s license.
• Participates in special projects as assigned.
• Hybrid work environment.

Job Requirements

EDUCATION AND EXPERIENCE:

Minimum one to two (1-2) years sales experience in related field, preferably convention bureau, facility or hotel sales and convention services.  Bachelor’s Degree (B.S. /B.A.) from four-year college or university in management, sales, marketing or related field preferred.  Ability to read, analyzes, articulate, and interpret general business periodicals, professional journals and technical procedures.  Excellent communication skills.  Extensive knowledge of and enthusiasm for city and facilities.  Technical proficiency with Microsoft Office and destination management software systems required

For more information, or to apply, please go to the website below. Please DO NOT email your resume as we accept applications through the below job application website:

https://visitkc.applicantpro.com

Director of Membership; KCRAR and Heartland MLS

REPORTS TO:  KCRAR Chief Operating Officer

SUMMARY:  The Kansas City Regional Association of REALTORS® offers a collaborative environment that will allow you the opportunity to work on impactful projects that make a difference. What we love the most about working at KCRAR is the autonomy, collaborative team environment, and commitment to a positive work-life balance. Are you someone with strong database skills who is highly customer-service oriented and enjoys working with information, generating reports, problem-solving, and collaborating? Are you a goal-oriented, results-driven, self-starting leader who brings the best out of your team? We may be looking for you! The Director of Membership Responsible for the database management of all member records for KCRAR and Heartland MLS including proper reporting and remittance to the state and national organizations. Supervises staff involved in new member processing, record maintenance, and customer service activities. KCRAR offers a competitive salary and benefits.

DUTIES AND RESPONSIBILITIES:

1. HEARTLAND MLS QUARTERLY BILLING AND ANNUAL DUES

• Prepare verbiage and messaging for all billings. Includes appropriate language for RPAC investments, NAR required verbiage, and Education Foundation. Runs reports for all members who did not renew and sends reminders.
• Ensures all partial payments are recorded, and all waived dues and emeritus are not invoiced.
• Manages billing process and timeline in RAMCO System. Ensures all late fees are assessed as scheduled, and suspensions and terminations occur. Verifies billing accuracy.
• Verifies and sends renewing dues transmittals to NAR, MR, and KAR with appropriate checks, meeting all required NAR and State deadlines.
• Verifies monthly new and rejoining members’ dues income, requests checks, and sends appropriate transmittals to NAR and State Associations.

2. BUDGET

• Prepares the membership budget based on renewing members’ dues and estimated new members for the coming year.
• Calculates the Membership Departments expenses for the year, new member materials, and new member packets.

3. COMMITTEES

• Assist with committees if applicable as staff liaiso

4. DATABASE

• Responsible for the KCRAR and Heartland MLS database.
• Oversees and is responsible for new record entry into the database system for KCRAR and HMLS.
• Overseeing the daily NRDS sync error log.
• Point of Entry for NRDS.  Ensures compliance with NAR for record management and transmission to the NRDS database.
• Runs comparison reports throughout the year between NRDS and the database system, especially important in April when NAR bases their dues collection on the total members and in October for the RPAC investments count.
• Stays current on membership database software and interfaces with various vendors for upgrades, pricing, and RFPs.

6. END-OF-THE-MONTH REPORTS

• Pulls a variety of end-of-the-month reports for the CEO, staff, and leadership.

7. NEW MEMBER EDUCATION REQUIREMENTS:

• Manages outreach to all new members regarding their new member education requirements and code of ethics.
• Oversees automated processes in RAMCO to ensure accuracy on completion data.

8. NON-MEMBER ASSESSMENTS

• Compares with the State Real Estate Commission website or new agent lists against KCRAR membership for agents who are not members of KCRAR.
• Continually manage license sync data from MREC and KREC into RAMCO.
• Sends NMA letters to the responsible party (DR) for holding licenses of non-members.
• Launch and manage the billing timeline in RAMCO.

9. SUPERVISION

• Supervise and oversee the Membership Coordinators who welcome and sign-up new members with KCRAR, and HMLS, issue a supra eKey and explain the benefits of membership, and transfer members from office to office in a timely manner
• Supervises Front Desk staff.
• Plan and provide continuous training and education on Association and MLS policies and regulations to empower each staff person to be involved in the vision and goals of the strategic plan.
• Conduct annual reviews, salary adjustments, and oversee staff hiring, training, and dismissal.

10. SURVEYS

• Run the occasional survey on customer service etc.

11. TRADEMARK

• Mails cease and desist letters to members or non-members for unauthorized use of the trademark and REALTOR logo.

12. VERIFICATIONS

• Prior to dues invoice mailing send out verification letters to individual members and oversee the correction made from the returned member verification.
• Sends out office verification to DR that lists all agents in their office. On receipt of the corrected office, verification makes the changes i.e., verifies terminated members with official state paperwork or sends new member application form.

13. DATABASE MANAGEMENT SYSTEM

• Stays current on membership database software and interfaces with various vendors for upgrades, pricing, and RFPs.
• Ensures compliance with NAR for record management and transmission to the NRDS database.

14. TRAINING:

• Develop and instruct quarterly class for office administrators and personal assistants to learn important Association and MLS policies and procedures.

15. MEMBERSHIP:

• Fields questions from KCRAR and HMLS members by phone, email, and in person.
• Meet with members, explains the benefits of membership, process membership forms, and collect fees.
• Assists in opening new offices in HMLS and KCRAR, insuring all the necessary paperwork has been completed and collects application fees, and adds records in the membership system.
• Develop data-driven member engagement strategies to increase the utilization of membership benefits.
• Manage multiple tasks, while maintaining excellent customer service and prioritizing duties accordingly.
• Responsible for continually educating themselves on the National Association of REALTORS membership policies.
• Process and help members establish new secure lockbox and key services.
• Facilitate REALTOR Store transactions for members when needed.

16. OTHER DUTIES AS ASSIGNED BY THE CEO or COO

BACKGROUND/EDUCATION/EXPERIENCE REQUIREMENTS:

1. Computer proficiency and expert knowledge of database management.
2. Management experience.
3. Excellent written and oral communication.
4. Project management.
5. Attention to detail.

Please apply at:

https://www.indeed.com/jobs?q=director+of+membership&l=Kansas+City%2C+MO&vjk=f03e7338564f5bbc

Communications Manager

Responsibilities

Qualifications