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Executive Manager - Wildlife Disease Association

The Wildlife Disease Association (WDA), a 70 year old non-profit scientific society (https://wildlifedisease.org/wda/) , is searching a part time (50-60% annually) contract executive manager. Reimbursement is based on education, experience and demonstrated capabilities.  Contract length can be negotiated.

This position requires business acumen and the ability to organize a complex entity. Preference will be given to those with a strong background in the health sciences, a working knowledge of WDA and/or membership in WDA or a similar organization. WDA's Executive Manager negotiates and signs all contracts, including those associated with electronic and print publishing, advertising, membership management and, in some years, those associated with the annual international conference. He/she interfaces with and invoices sponsoring or supporting agencies and non-profits. Many of WDA’s business operations are run through Allen Press and the incumbent is expected to supervise this and assure good business practices and that budgetary compliance is maintained.

The direct supervisors of the Executive Manager are the elected WDA President and Vice-President, but he/she also answers to the 21 person Council. The incumbent also works closely with the WDA Treasurer, WDA’s investment advisors, and the Editor of the Journal of Wildlife Diseases. Keeping Officers and Council informed on all significant business matters and providing leadership to selected committees are significant responsibilities.

The Executive Manager will be expected to play a significant role in strategic planning and to represent WDA in professional forums and with constituent groups. WDA has five international Sections and maintaining good relations with them is a high priority. Currently the Executive Manager also supervises the WDA website, the production of a quarterly Newsletter and a weekly News and Announcements.  The ability to travel (conferences, meetings), including international travel, is required. Funding is available for travel and office assistance and supplies. There may be other duties as required.

Applicants should submit contact information, a professional resume responsive to the above job description (please include a list of 3 references that can speak to qualifications pertaining to this job), and a one page statement addressing why you are interested in the job to Deb Miller (wildlifediseaseassociationpres@gmail.com).  Please include your surname and ‘application for WDA Executive Manager’ in the subject line. Applications will begin to be reviewed June 15 and continue until the position is filled.

Member Services Associate

Do you enjoy the process of systematically applying statistical techniques to describe and illustrate, condense and recap, and evaluate data? Do you excel at exceptional customer service? American Public Works Association (APWA), a national non-profit association, seeks a Member Services Associate located in our downtown Kansas City office, who will take our member data and create processes and procedures to collect member data in the AMS with quality control, data trends, analysis of data and schedule reporting.

The ideal candidate will coordinate and monitor the customer service experience, member recruitment and member retention efforts, implements strategies by monitoring feedback and using data collection to enhance the customer service experience, creates tools, resources and training to enhance the member experience and to measure effectiveness of recruitment/retention efforts, manages and supports components of the online employment website customer service inquires, including reporting; provides member service support during peak periods, and serves as point of contact for complex customer service needs and for lapsed group membership.

The successful candidate will have excellent verbal and written communication skills, be able to provide high quality customer service, be highly proficient in using all forms of media to deliver a message and have strong computer skills using Office 2010 or higher, and Outlook; be able to prioritize workload, be comfortable writing for and presenting to various audiences, and be flexible and detail oriented. Experience with iMIS software (or other AMS/ERP platform) and experience with quality assurance, reporting, and analysis desired. Association experience a plus.

Preference will be given to those with a minimum associate degree in related field combined with a minimum of four years of related experience or equivalent combination of education and experience. Bi-lingual in Spanish or French is a plus.

TO APPLY BY MAY 30, 2019: Submit Cover Letter, Resume, and Salary Requirements to Attn: Monica Smith, APWA HR, 1200 Main Street, Suite 1400, Kansas City, MO 64105, e-mail hr@apwa.net

E-Learning Specialist

Do you enjoy developing and designing educational content? American Public Works Association (APWA), a national non-profit association, seeks an E-Learning Specialist located in our downtown Kansas City office, who will work with technical Subject Matter Experts (SME) to design and develop educational content housed on our Learning Management System (LMS).

This position will be part of a team that will design, develop, and maintain education for members of the association. Primary responsibilities include managing and serving as the primary point of contact for the association’s Learning Management System (LMS), including vendor management, staff training, development and implementation of policies, and future enhancements to the system.

Associate degree combined with a minimum of five years’ experience in adult continuing education, online learning, training or similar background or a combination of experience and education. The ideal candidate will have ability to prioritize workload, be comfortable writing for and presenting to various audiences, be flexible and detail oriented, understanding of adult learning needs and program development, including a working knowledge of LMS and online training systems, such as WebEx, Articulate, etc. Demonstrated skill in administering and supporting systems with a customer service focus for both internal and external customers desired. Association experience preferred.

TO APPLY BY MAY 30, 2019: Submit Cover Letter, Resume, Writing Sample, and Salary Requirements to Attn: Monica Smith, APWA HR, 1200 Main Street, Suite 1400, Kansas City, MO 64105, e-mail hr@apwa.net.

Education & Credentialing Associate

Do you excel at superb customer service? Do you have certificate/accreditation program experience? American Public Works Association (APWA), a national non-profit association, seeks an Education & Credentialing Associate located in our downtown Kansas City office, who will serve as the department’s technology liaison to the Web Services team and provide troubleshooting support for the accreditation programs self-assessment software program.
The ideal candidate will serve as the primary contact to the 13-member Education & Credentialing department and customer service to the association’s accreditation and educational programs. Primary responsibilities include coordinating and supporting the delivery of the certificate programs and responding to customer service request from members.

The ideal candidate will have excellent verbal and written communication skills, be customer service oriented, be highly proficient in using all forms of media to deliver a message and have strong computer skills using Office 2010 or higher, and Outlook; be able to prioritize workload, be comfortable writing for and presenting to various audiences, and be flexible and detail oriented.

Preference will be given to those with strong writing skills, a minimum associate degree in related field combined with a minimum of two years of related experience providing support and technical liaison work for a large department or equivalent combination of education and experience. Association experience preferred.

TO APPLY BY MAY 30, 2019: Submit Cover Letter, Resume, Writing Sample, and Salary Requirements to Attn: Monica Smith, APWA HR, 1200 Main Street, Suite 1400, Kansas City, MO 64105, e-mail hr@apwa.net.

Member Services Coordinator for Pharmacy Membership Association

American College of Clinical Pharmacy - Lenexa, KS 66215

The American College of Clinical Pharmacy (ACCP), a professional membership association for clinical pharmacists, is seeking a Member Services Coordinator to join its Professional Development and Member Services team.

The Member Services Coordinator works with and provides support to the Senior Manager, Member Services in implementing ACCP’s Membership Development Plan on behalf of its Board of Regents. Responsibilities include supporting and executing initiatives to recruit and retain members, maintaining accurate membership records, assisting with membership reporting and analysis, and ensuring the timely and accurate collection of membership dues. This position also provides support to ACCP’s member communities and their initiatives and activities.

The successful candidate will exhibit a high commitment to customer service, a willingness to go the extra mile to meet member needs, and the initiative to resolve member issues and situations of member dissatisfaction to retain members and deepen membership commitment.

About ACCP
Located in Lenexa, Kansas, ACCP is a 501(c)(6) nonprofit professional membership association that provides leadership, education, advocacy, and resources to enable clinical pharmacists to achieve excellence in practice and research. ACCP's membership is composed of 17,000 practitioners, educators, administrators, scientists, students, residents, fellows, and others committed to excellence in clinical pharmacy and patient pharmacotherapy.

ACCP offers a comprehensive benefits package, which includes health, dental, and vision insurance; life, LTD, and AD&D insurance; paid holidays; significant paid time off; free parking; and a very generous 401(k) retirement plan.

Duties & Responsibilities:
• Works with the Senior Manager, Member Services to develop, implement, and evaluate ACCP’s recruitment and retention strategies and membership communications
• Oversees ACCP’s student chapter initiative and coordinates student chapter-related activities before and during the ACCP Annual Meeting
• Provides support to the National Student Network Advisory Committee and National Resident Advisory Committee to accomplish charges set forth by the ACCP Board of Regents
• Provides support to other ACCP standing committees and task forces as needed to accomplish charges set forth by the ACCP Board of Regents
• Oversees ACCP/PRN Student Travel Award and Resident/Fellow Travel Award application and notification processes
• Oversees ACCP student and postgraduate trainee initiatives, including the On Demand Curriculum Vitae Review Service, the On Demand Letter of Intent Review Service, and the ACCP Mentoring Program
• Assists in the preparation of membership development reports for senior management and the ACCP Board of Regents. These reports provide updates on key member demographics and membership development activities supporting membership development goals.
• Assists in maintaining the member services-related areas of the ACCP website and membership database
• Oversees the processing of new member applications and membership renewals
• Works cooperatively and jointly to provide quality, seamless customer service
• Provides advance and on-site support for association conventions and meetings
• Performs other duties and projects as requested or assigned

Education and Experience

• Bachelor’s degree in Business Administration, Marketing, or a related field
• 1-3 years’ member services experience in a membership association or related industry
• Other combinations of education and experience that meet the minimum requirements may be considered
• Expertise in membership marketing strategies preferred
• Proficiency with Microsoft Office suite (Word, Excel, Outlook, and PowerPoint) and Adobe Acrobat required
• Knowledge and familiarity with iMIS association management system strongly preferred

Additional Qualifications

• Excellent project management skills; ability to prioritize and coordinate various projects simultaneously
• Ability to function independently and under tight and shifting deadlines is essential
• Accuracy and attention to detail is critical
• Ability to work effectively both independently and as a member of a team
• Effective interaction and follow-through with members, customers, volunteers, and staff is essential
• Excellent communication and interpersonal skills, and a willingness to work with others toward a common goal

Salary range for this position is $40,000.00 to $50,000.00 per year, depending on qualifications.

This position is not eligible for reimbursement of relocation expenses.
For consideration, please submit a resume and cover letter, including salary requirements, to HR@accp.com.

Background screening will be required as a condition of employment offer.
Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Association Account Director

The Association Account Director is the driving force behind the overall strategy and relationships of Wellington’s association clients. The ideal candidate is an expert in associations, a strategic thinker, and able to sustain and grow relationships throughout the association and non-profit industry.

The Association Account Director ensures outstanding service to high-value clients and strives for organic expansion of services provided.  Acting as a front-line point of contact, they will learn the association’s goals and translate them into actionable strategy.

Strong leadership skills are required as the Association Account Director is responsible for the management and coaching of the dedicated association team. They must create a culture of accountability for their team while embracing new ideas.

They should also possess organizational skills as he or she will oversee project management, marketing and finances. Budget parameters, company objectives, and deadlines are all intertwined in daily activities.

The Association Account Director reports to the Director of Operations, oversees 2-4 associations annually and is responsible for their assigned account team (approximately 5 – 8 people).

Level of experience:

A Bachelor’s Degree in a relevant field of study. 5+ years experience in association or non-profit work. 3+ years experience in team leadership/project management.

Expectations:

Client Relations & Development

  • Develop successful relationships with multiple high-value clients
  • Actively pursue new client relationships and lead in-person sales presentations to prospective clients
  • Advise clients, boards and other groups and act as a consistent resource; address needs promptly and appropriately
  • Understand how to effectively work within a volunteer culture
  • Gain an in-depth understanding of specific client’s brands, marketing strategies, and goals in order to build strategic plans
  • Organize and run client, committee, board and partner calls
  • Develop partnerships with industry affiliates
  • Oversee collaboration meetings with the assigned Wellington account team to approve program specifications, timelines, budget parameters, program profitability and efficiency
  • Effectively deliver new, creative ideas on a consistent basis
  • Experienced in association management software (MyCadmium, Memberclicks, project management software, etc.)
  • Energetically represent, craft and implement the Wellington brand
  • Travel approximately 25 percent of the year – long days/light lifting

Team Leadership

  • Optimistically manage the Wellington association team – including training and coaching
  • Schedule and lead collaboration meetings to develop strategy and ensure consistent service level standards.
  • Approve and monitor project specifications, timelines, budget parameters, program profitability, and efficiency
  • Take active role in company staff and account management meetings

Characteristics:

  • Visionary and strategic
  • Keen understanding of association strategy and operations
  • Innate curiosity about the association industry and emerging trends
  • Well-versed in industry terminology and well-spoken in high level discussions
  • Adept at establishing relationships quickly and growing them over time
  • Accurate and persuasive in all communication
  • Self-starter and solid work ethic
  • Ability to work with many different personalities and styles of work
  • Inherently positive and approachable
  • Resourceful and collaborative

ABOUT OUR COMPANY - WELLINGTON

Wellington produces extraordinary conferences, meetings, special events, incentive programs, prize programs, gifts, giveaways and marketing campaigns for a wide array of organizations – curating many of the world’s leading brands. Our high-energy people love what they do. We thrive on delivering signature experiences that motivate and impress. By design, every detail of every event helps clients make a positive connection with their audience. It’s who we are and what we do. Thus, any new team member must share our passion and commitment and be able to recognize and embrace the “Wellington Experience.”

Awards/Recognition

  • Top 25 Under 25 in 2012
  • WBE Certified Company
  • Ingram’s Fastest Growing Companies 2014, 2015 and 2016
  • Women Who Mean Business Award Winning Company in 2014
  • 2018 Top 10 Finalist – Kansas City Small Business of the Year

Applicants may apply online at http://www.wellingtonexperience.com/careers/.

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