Chief Technology Officer (CTO)
The American Public Works Association (APWA) is looking for an experienced and forward-thinking Chief Technology Officer (CTO) to lead the organization's technology strategy and help shape how we use technology to serve our members, staff, and the public works profession.
As a member of the executive leadership team, the CTO will work closely with leaders across the organization to ensure our technology investments support APWA's strategic goals, enhance the member experience, and position us for the future. This role provides leadership for enterprise systems, cybersecurity, data governance, digital transformation, artificial intelligence readiness, and technology operations.
The ideal candidate combines strategic vision with practical execution. They are just as comfortable discussing long-term technology strategy with executive leadership as they are guiding projects, supporting teams, and ensuring day-to-day technology operations run smoothly.
What You'll Do
- Develop and lead APWA's technology strategy and roadmap, ensuring technology initiatives align with organizational priorities and long-term goals.
- Partner with executive leadership to evaluate technology investments, establish priorities, and drive digital transformation across the organization.
- Oversee enterprise systems, cloud technologies, cybersecurity, business continuity planning, and technology risk management.
- Help the organization strengthen its use of data, reporting, analytics, and emerging technologies, including artificial intelligence.
- Lead and develop the internal technology team while managing relationships with technology vendors, consultants, and strategic partners.
- Ensure technology projects are effectively planned, communicated, and delivered with measurable results.
- Oversee technology budgeting, contracts, licensing, and resource planning.
- Serve as the organization's technology leader during significant technology disruptions or cybersecurity incidents.
What We're Looking For
- Bachelor's degree or an equivalent combination of education and experience.
- At least 10 years of progressively responsible technology leadership experience.
- Demonstrated success leading technology strategy, enterprise systems, cybersecurity, data initiatives, cloud technologies, and organizational change.
- Experience managing staff, vendors, consultants, and third-party technology partners.
- Strong communication, collaboration, and leadership skills with the ability to translate complex technology concepts into business value.
- Experience in an association, nonprofit, membership organization, or similar environment is a plus. Experience with Salesforce/Fonteva is also desirable.
Apply at: Chief Technology Officer
Membership & Sales Operations Manager
Reports to: COO
Classification: Full-time, non-exempt
Annual Salary: $55k
Position Summary
The Membership & Sales Operations Manager is responsible for the consistent, accurate, and responsive execution of National Auction Association’s membership operations and sales fulfillment processes.
This is a highly operational role for someone who takes pride in making things work well. The Manager serves as a primary point of contact for members, executes established onboarding and renewal processes, maintains accurate membership data, supports auction school outreach, and ensures members receive timely and helpful service.
The Manager also supports NAA’s revenue operations by taking responsibility for fulfillment after sponsorships, advertising, exhibits, and strategic partnerships are sold. The Partnerships Manager owns prospecting, sales, pricing, negotiation, relationship development, and closing business. The Membership & Sales Operations Manager makes sure NAA delivers what was promised.
The successful candidate will be highly organized, proactive, service-oriented, comfortable making phone calls and solving problems, and exceptionally strong at follow-through. This person should notice when something is falling through the cracks—and take responsibility for getting it back on track.
Primary Areas of Responsibility
The position is expected to allocate time approximately as follows. Actual workload will fluctuate throughout the year based on membership cycles, events, and partnership commitments.
1. Member Service & Membership Operations
- Serve as a primary point of contact for NAA members by phone and email, providing timely, accurate, and helpful service.
- Take ownership of routine member questions and problems, researching available information and systems before referring the member to another staff member.
- Execute NAA’s established new-member onboarding and first-year engagement process.
- Assist members with membership status, invoices, benefits, renewals, account information, and other membership-related questions.
- Maintain the accuracy and integrity of membership records within NAA’s association management system (AMS).
- Maintain established membership dashboards and reports, including membership totals, new members, renewals, retention, and other established metrics.
- Support established member recognition programs and awards.
- Manage the administrative execution of NAA’s annual election process in coordination with the CEO and COO.
2. Sales Operations & Partnership Fulfillment
- Maintain accurate records of agreements, customer contacts, contracted benefits, required materials, deadlines, and fulfillment status.
- Coordinate onboarding and fulfillment communication with sponsors, advertisers, exhibitors, and partners after agreements are secured.
- Collect logos, advertisements, company descriptions, registrations, and other materials required to fulfill contracted benefits.
- Coordinate the delivery of contracted benefits, including advertising, website and digital exposure, email recognition, signage, event recognition, registrations, exhibit space, and other documented commitments.
- Communicate requirements and deadlines to Communications, Events, Education, and other staff responsible for completing specific deliverables.
- Provide onsite sponsor, exhibitor, advertiser, and partner support at NAA events as assigned.
3. Member Pipeline & Experiences
- Serve as NAA’s primary operational contact for auction schools nationwide.
- Execute established new-member sessions and experiences at Conference & Show and other NAA programs as assigned.
- Monitor grievance submissions, send established initial communications.
- Monitor reported unauthorized use of the NAA logo and send established communications as directed.
- Provide administrative support for established member recognition, elections, and other membership-related processes.
What Success Looks Like
The Membership & Sales Operations Manager is succeeding when:
- Member inquiries receive an initial response within NAA’s established service standard.
- Members receive proactive phone outreach when a conversation is the most effective way to resolve an issue.
- Past-due and lapsed members receive documented outreach according to established timelines.
- Established renewal and retention processes are completed consistently and accurately.
- Membership records, invoices, and reporting are accurate, current, and reliable.
- Auction school outreach and student follow-up occur consistently according to the established process.
- Contracted benefits are completed accurately and by established deadlines.
- Sponsor, advertiser, exhibitor, and partner materials are collected and routed according to established timelines.
Qualifications
Required
- 4+ years of experience in membership, association operations, customer service, account support, sales operations, project coordination, administrative operations, or a related field.
- Exceptional organizational skills and demonstrated ability to manage multiple deadlines and detailed workflows simultaneously.
- A proactive, problem-solving mindset and willingness to take ownership of issues through resolution.
- Strong interpersonal and customer-service skills.
- Clear and professional written and verbal communication skills.
- Comfort communicating directly by phone as well as email.
- Experience working with databases, CRM systems, association management systems, or comparable business platforms.
- Ability to maintain accurate records and work comfortably with reports and basic data.
- Ability to coordinate work across departments without direct supervisory authority.
Preferred
- Bachelor’s degree in Business, Communications, Marketing, Association Management, or a related field.
- Previous association, nonprofit, membership organization, or professional society experience.
- Experience supporting sponsorships, advertising, exhibitors, partnerships, account management, or contractual deliverables.
- Experience supporting conferences, trade shows, or other events.
- Experience working with membership or customer dashboards and reports.
- Knowledge of the auction profession is a plus.
Environmental & Physical Qualifications
- Must be able to lift boxes weighing up to 50 pounds occasionally.
- Must occasionally be able to spend extended periods on their feet, including during NAA events.
- Must be able to work both in the office and remotely in accordance with NAA policies and work requirements.
About the National Auction Association
Founded in 1949, the National Auction Association (NAA) is the world’s largest professional organization for auction professionals. Headquartered in Overland Park, Kansas, NAA represents thousands of professionals across the United States, Canada, and beyond.
NAA supports professionals across a wide range of auction specialties through education, resources, advocacy, professional development, and a strong professional network. NAA members adhere to a strict Code of Ethics that promotes integrity and professionalism throughout the auction community.
NAA Team Values
NAA exists to empower all auction professionals to shape the auction landscape and advance the industry.
- Respect: Every voice matters, every person counts.
- Accountability: Own it, deliver it, count on it.
- Proactive Service: Anticipate, act, advance.
- Growth: Challenge today, thrive tomorrow.
- Communication: Connect with purpose, clarity, and heart.
- Integrity: Lead with truth, serve with purpose.
Customer Service Beliefs
- Create a Positive and Consistent Experience
- Provide One-of-a-Kind Value
- Cultivate Kind and Respectful Interactions
To apply, email you resume and cover letter to Kristina Franz at kfranz@auctioneers.org.
Certification Manager
Hybrid Remote • Kansas City, MO
Job Type - Full-time
Description
Take the next step in your career at APWA!
American Public Works Association (APWA) serves professionals in all aspects of public works by providing innovative education and credentialing opportunities for professional development. The Education and Credentialing department is seeking an experienced Certification Manager to join the team. This role will manage the association’s professional certificate programs and stackable credential offerings.
About the Certification Manager Role:
This position manages APWA's credentialing programs, including professional certifications and stackable credentials, ensuring the quality, integrity, visibility, and ongoing relevance of APWA's credentialing offerings. The position is responsible for program development, operational effectiveness, and strategic growth initiatives that expand participation, strengthen industry recognition, and support the evolving needs of the public works profession.
The ideal candidate will have excellent verbal, written, and presentation skills. They should be customer/member service oriented, and be able to effectively work with volunteers, vendors, and staff. Knowledge of credentialing best practices and NCCA standards is preferred.
Qualifications for Success:
- Bachelor’s degree;
- 4 years of experience in certification or credentialing program management;
- Excellent technology and communication skills;
- Comfortable writing and presenting;
- Association experience preferred.
Why APWA?
As one of NonProfit Times' Best NonProfits to Work for 2026, APWA is proud to be a people-centric workplace with a strong commitment to flexibility, collaboration, and work-life balance. We offer hybrid work schedules, generous paid time off, paid holidays, and flexible scheduling options. Employees enjoy excellent and affordable benefits, retirement matching contributions, and opportunities for professional growth and continuing education.
We're proud of the work we do because our work matters. Every role at APWA contributes to advancing the quality of life for others by supporting the professionals who operate, improve, and maintain public works and infrastructure. As we serve more than 30,000 members across North America, we're always looking for talented individuals who are passionate about making a difference.